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Performance Management

Performance Management

The Office of Performance Management (OPM) is charged with monitoring agency performance and facilitating the effective and efficient implementation of the Mayor’s policies by providing leadership, support and oversight of District government agencies.

With the goal of improving agency performance and improving transparency and accountability, the performance management team is working to overhaul the District’s approach to performance management. The tools referenced below remain available for review until the release of the new performance management direction in February 2015.

CapSTAT
CapSTAT is a data-driven performance management tool administered by the Office of Performance Management (OPM). The goal of CapSTAT is to improve agency performance by presenting the Mayor and City Administrator with data and information on timely policy issues and agency processes in a forum to spark thoughtful discussion and lead to actionable outcomes.

The CapSTAT team works in coordination with agency partners to identify and recommend solutions to pressing challenges utilizing tool such as data analysis, mapping, business process reviews, and best practice research. To review CapSTAT PowerPoint decks, follow-up memorandums, and view a schedule of meetings, visit the CapSTAT page.

Track DC
Track DC is an innovative dashboard for tracking the performance of individual agencies.  Users can learn more about agency performance metrics, budgets, spending, and more.

Performance Plans and Performance Accountability Reports
The Office of the City Administrator maintains a comprehensive list of all Performance Plans and Performance Accountability Reports by agency or by policy area. 

Grade DC
Grade DC harnesses analytical technology allowing the DC government to form a grade for each agency.

Citywide Planning Documents
The Office of the City Administrator also maintains a comprehensive list of citywide planning documents

 

Jennifer Reed
Chief Performance Officer
Jenny Reed is DC’s Chief Performance Office and leads the Office of Performance Management. OPM uses data, strategic planning and innovation to continuously improve the programs and services DC government delivers. Jenny first joined DC Government in 2015 as the Mayor’s Deputy Budget Director. Prior to that role, she spent nearly eight years at the DC Fiscal Policy Institute where she served as Deputy Director.

Reed is widely recognized as an expert on the DC budget, affordable housing, poverty and income trends, and tax policy. Her research has contributed to a number of important budget and policy outcomes, including increased funding to address the city’s affordable housing shortfall, improved public access to key DC budget information, and improvements to policies governing the city’s financial reserves. Jenny also served as a member of the Board of Commissioners for the DC Housing Authority, appointed to the Board by the DC Consortium of Legal Service Providers, and served in the Housing Advocate position. Jenny holds an undergraduate degree in psychology from the University of Rhode Island and a Masters in Public Policy from George Washington University.